MAC Federal Credit Union in 541 10th Avenue

Customer Reviews about MAC Federal Credit Union:

• ★ ☆ ☆ ☆ ☆
  Literally the worst, they aren’t prepared, never get the title when they were supposed to, messed up my address for my bill for loan, and lost my insurance policy and instead of notifying me, they decided to add CPI insurance to my loan making it 3k more which money wasted paying on loan because it didn’t even go towards the car... if I could give this place -5 stars I would.
  By Nathan Bienvenu, April 30, 2017
• ★ ☆ ☆ ☆ ☆
  The absolute worst financial institution that I've ever done business with. I had to leave town on short notice, and the only bank card that I had with me was my MAC credit card. When I attempted to get gas, 300 miles away from home, MAC had LOCKED my credit card because I was ONE DAY late on the payment. Had I been in town, I probably would have come in and made a payment! I called MAC in a panic because I have no other way to get gas to come home, and they tell me that NO exceptions will be made for me, and that's "their policy". Mind you, my account has never been in poor standing. They had no compassion or willingness to resolve this issue. When I told the woman that I will be paying off my balance and removing my business, if I ever find a way to make it home, she said "Okay". I have never been treated so poorly by a financial institution, and I've never heard of any kind of "policy" like that anywhere else. These people should be ashamed of themselves.
  By Jerica Bullock, January 02, 2017
• ★ ★ ★ ★ ★
  I've used MAC on & off since 2007 when I got my 1st new car loan from them. I had just repaired my credit at that time & they were the ONLY institution who would consider me. I ended up paying that car off in full 3yrs later and now I have another vehicle financed through MAC as well as a credit card. In the past when I needed a small short term personal loan, they didn't hesitate to accommodate me. There have been times where I've struggled financially and they have always worked with me whether it was letting me skip a payment or offering me alternative solutions. I find them to be friendly and helpful. When I first started using MAC it was because I didn't have a choice & after 10yrs of great service, I wouldn't choose any other institution!
  By Rebecca Lawrence, October 28, 2016

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About MAC Federal Credit Union in Fairbanks