The UPS Store in 3875 Geist Road e

Customer Reviews about The UPS Store:

• ★ ☆ ☆ ☆ ☆
  This store and it's owners are crooks. I sent a Tiffany's bracelet through them and the UPS company lost it . Filed my claim to get my money back. Proof of purchase all the bells to file a claim. Was told it was approved and closed. Corporate states the store it was shipped from pays for it. The bracelet was a $400 item. They gave me a check for 113 bucks. Took them almost 2 months just to get me that. So if you ship through them you better know the rules better then them. Or they will just lie and come up with some excuse not to pay you.
  By Chris Lynch, March 04, 2017
• ★ ★ ★ ★ ★
  Fast friendly service!! Every package I have shipped has arrived in great condition and on time! Great staff!
  By Christi Morin, January 23, 2017
• ★ ☆ ☆ ☆ ☆
  I have had nothing but the worst experience ever dealing with this store. I paid to ship two packages with them I was told about a guaranteed shipment date and if it wasn't guaranteed that I would get my shipping money back. I put insurance on both packages one package showed up on time the other did not the one that did not show up on time came extremely damaged and when I went to go do an insurance claim on it they said because they didn't package it they wouldn't honor the insurance. I didn't ask for my rent money back for shipping since I didn't get there on time and I've been on a two month long run around with the store manager at Naomi who refuses to call me back or give me any good information. All I want is my money back I don't understand how hard it is for a corporate company just to refund the money that you put down on your credit card but no I have to wait for a check to months later. Horrible communication, horrible service,horrible everything don't use them!
  By Desiree Jolley, January 22, 2017
• ★ ★ ★ ★ ★
  Fast and friendly service. My item was larger than a standard box would fit and N custom built a box for me to ship the item in. Great sense of humor from the staff. I would recommend and will return when I have other items to ship.
  By Dave C, October 11, 2016

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About The UPS Store in Fairbanks